Frequently Asked Questions
Can you SootheKoala™ really help with baby anxiety?”
Yes! The gentle breathing motion and soft heartbeat sound instantly calms your little one.
Will it help me too? I feel so anxious and tired lately.
Absolutely! That’s one of my favorite things about this product. Many mums tell me that as their baby relaxes, they do too. The gentle breathing rhythm has a calming effect on both of you, helping create a peaceful space for feeding, cuddling, and sleep.
What makes SootheKoala™ different from any other plush toy?
Great question. The difference is in the design and the purpose. I created SootheKoala™ to actually breathe softly, just like a calm chest rising and falling. It helps babies feel like they’re being held, easing their anxiety and promoting deep, restful sleep.
Where are you located?
Our head office is located in Brisbane.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at shoplittlebabyme@hotmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.