Frequently Asked Questions
Can this bag really replace my regular nappy bag and travel cot?
Absolutely! Our all-in-one backpack is designed to do it all, with spacious compartments for nappies, bottles, and wipes, plus a built-in fold-out bassinet for safe naps anywhere. It’s the perfect mix of style, function, and freedom for busy Aussie parents on the go.
Is it comfortable to carry when it’s fully packed?
Yes! The bag is designed with padded shoulder straps and ergonomic back support, making it super comfortable even when loaded with baby essentials. Its lightweight design evenly distributes weight, so you can stroll, travel, or shop hands free.
Is the fold out bassinet safe and easy to set up?
Definitely! Our built-in bassinet opens in seconds and includes breathable mesh sides for airflow and visibility, keeping your baby safe and comfortable. It’s sturdy, secure, and perfect for quick naps at the park, cafe, or during travel.
Where are you located?
Our head office is located in Brisbane.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How do I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at shoplittlebabyme@hotmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.