Frequently Asked Questions
Is the cushion safe for newborns and sensitive skin?
Absolutely! Our 2-in-1 baby cushion is made from hypoallergenic, ultra-soft materials that are gentle on delicate skin. It’s free from harsh chemicals and designed with breathable fabrics that prevent overheating, ensuring your little one stays safe, cozy, and protected during every nap or outing.
Can I use the cushion in different baby gear?
Yes! The universal-fit design works seamlessly with most strollers, car seats, rockers, and bouncers. It provides stable, cushioned support wherever you go, making it the perfect all-in-one comfort insert for home or travel.
How does the dual sided design work for different seasons?
It’s simple! The breathable mesh side keeps your baby cool and airy during warmer months, while the plush padded side provides cozy warmth when it’s cold. Just flip it depending on the weather, your baby stays perfectly comfortable all year round.
Where are you located?
Our head office is located Brisbane.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How do I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at shoplittlebabyme@hotmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.