Frequently Asked Questions
How does the SnuggleNeck™ Pillow support my baby’s head and neck?
Our SnuggleNeck™ is designed with ergonomic, cloud-soft padding that gently cradles your baby’s head and neck, helping maintain proper alignment and posture. Whether in the pram, car seat, or bassinet, it prevents strain and flat-head pressure, giving your little one safe, supported comfort every time they rest or travel.
Is the SnuggleNeck™ Pillow suitable for newborns and growing babies?
Yes! Our SnuggleNeck™ is crafted with ultra-soft, breathable materials and a universal ergonomic fit, making it ideal for both newborns and infants up to 18 months. It adapts to your baby’s size, providing consistent support and comfort through every stage of growth from first rides to toddler adventures.
Can I wash or clean the SnuggleNeck™ Pillow easily?
Yes! Our SnuggleNeck™ is made with machine-washable, quick-dry fabric that keeps it fresh and hygienic with minimal effort. Simply remove the cover (if applicable) or place the entire pillow in a gentle wash.
Where are you located?
Our head office is located in Brisbane.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at shoplittlebabyme@hotmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.