Frequently Asked Questions
How is the LumiBoard™ different from regular drawing boards?
Unlike traditional drawing pads, the LumiBoard™ uses soft LED illumination and water-based pens, creating a mess-free, glowing art experience that encourages creativity day or night. It’s completely reusable, eco-friendly, and perfect for keeping little ones entertained while stimulating learning and imagination.
Is the LumiBoard™ safe for young children to use?
Absolutely! The LumiBoard™ is designed with non-toxic, water-based pens and cool-touch LED lighting, making it 100% safe for little hands. There’s no heat, no mess, and no small parts, just endless glowing fun that keeps your child’s creativity shining safely.
Can the LumiBoard™ help with my child’s learning and development?
Yes! The LumiBoard™ encourages fine motor skills, focus, and early creativity through hands-on drawing and tracing. It helps little ones learn shapes, letters, and coordination, all while having fun in a calming, sensory-friendly way that promotes both learning and relaxation.
Where are you located?
Our head office is located in Brisbane.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at shoplittlebabyme@hotmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.