Frequently Asked Questions
Is this diffuser safe to use around newborns and babies?
Yes! Our Glow Humidifier is designed for safe, all-night comfort. With a large 500ml tank and whisper-quiet operation, it runs up to 17 hours continuously, keeping the air moist and gentle while your baby sleeps soundly. It automatically shuts off when the water runs low, giving mums total peace of mind.
What essential oils are best to use with your Glow Humidifier?
We recommend baby safe, pure essential oils like lavender, chamomile, or eucalyptus (in small amounts). These gentle scents help soothe, relax, and support easier breathing. Avoid synthetic or strong oils in nurseries.
How often should I clean the diffuser to keep it safe for my baby?
For the freshest, safest experience, we recommend giving your diffuser a quick clean every 2–3 days (or after every oil change). Simply empty the tank, wipe it gently with a soft cloth, and rinse with warm water. This helps prevent residue buildup and keeps your baby’s air pure, fresh, and healthy.
Where are you located?
Our head office is located in Brisbane.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How do i contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at shoplittlebabyme@hotmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.