Frequently Asked Questions
Is the Luxe StarGlow™ safe for newborns?
Absolutely. The StarGlow™ uses a soft, non-flicker LED that’s gentle on newborn eyes and safe to use all night long. It stays cool to the touch and is made with baby-safe materials, so you can use it confidently from day one.
How bright is the light at night?
It’s designed to be soft and soothing, not harsh or stimulating. Perfect for night feeds, nappy changes, and helping bub feel calm. It fills the room with a peaceful glow that won’t disrupt your baby’s sleep routine.
Why do mums love our Luxe StarGlow™?
Mums love our StarGlow™ because it creates a calming, comforting atmosphere that helps their little ones settle faster and sleep more peacefully. It’s soft, gentle, and hassle-free, no harsh lights, no overstimulation, just a soothing glow that makes bedtime, feeds, and midnight wake-ups so much easier. It becomes a must-have in every nursery.
Where are you located?
Our head office is located in Brisbane.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How do I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at shoplittlebabyme@hotmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.