Frequently Asked Questions
How does the Stitch Calming Teddy actually mimic real breathing and a heartbeat?
Our Stitch Teddy uses a gentle rhythmic mechanism inside its plush body that rises and falls like real breathing, paired with a soft heartbeat sound. This combination recreates the soothing sensations of being held close, helping babies feel calm, comforted, and secure.
Is the Stitch Calming Teddy safe for newborns and overnight use?
Yes! The Stitch Teddy is made from ultra-soft, non-toxic materials and designed with no loose parts or choking hazards. It’s safe for supervised cuddles, cot-side comfort, or soothing nearby during naps and bedtime, helping babies feel secure all night long.
Can the Stitch Calming Teddy help with separation anxiety or fussiness?
Absolutely. The Teddy’s gentle heartbeat and breathing motion replicate the closeness of a parent’s touch, easing anxiety and reducing crying. It helps babies feel comforted and reassured, even when you’re not holding them, making transitions like bedtime or daycare much easier.
Where are you located?
Our head office is located in Brisbane.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How do I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at shoplittlebabyme@hotmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.