Frequently Asked Questions
Can my baby safely nap in the rocker & bassinet while I’m doing things around the house?
Yes! The rocker & bassinet is designed to gently soothe your baby while keeping them securely supported and comfortable. Its sturdy frame, non-slip base, and soft harness provide peace of mind while you tidy, cook, or relax nearby. It’s your hands-free helps so your baby can rest safely, and you can get more done stress-free.
What age is the baby rocker & bassinet suitable for?
The rocker is perfect for newborns up to around 12 months, or until your baby can sit up unassisted. It’s designed to support your baby’s natural posture and growth, providing comfort through those crucial early months of rest, play, and development. Always supervise your baby for maximum safety and peace of mind.
Is the rocker easy to clean and maintain?
Absolutely! The baby rocker & bassinet is made from removable, machine-washable fabrics that are gentle on your baby’s skin. Simply unzip and wash the cover when needed, or wipe it down for quick cleanups, keeping your baby’s space fresh, hygienic, and ready for everyday use.
Where are you located?
Our head office is located in Brisbane.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How do I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at shoplittlebabyme@hotmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.