Frequently Asked Questions
Is the Luxe Ergo Baby Carrier™ comfortable for long walks or outings?
Absolutely! Our Luxe Ergo Baby Carrier™ features padded shoulder straps, ergonomic back support, and breathable mesh, keeping both you and your baby cool, comfy, and happy even on long walks or outdoor adventures.
From what age can I start using the carrier?
It’s designed to grow with your baby! You can use it safely from newborn (0 months) up to 36 months, thanks to the adjustable seat and multiple carry positions.
Is it safe and easy to put on by myself?
Yes! Our Luxe Ergo Baby Carrier™ is built with secure buckles, a supportive hip seat, and an intuitive design so parents can easily wear it solo, safely and quickly in seconds.
Where are you located?
Our head office is located in Brisbane.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How do I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at shoplittlebabyme@hotmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.