Frequently Asked Questions
Is the Luxe AirBuddy™ safe to use around babies?
Absolutely! Our Luxe AirBuddy™ is designed with soft fan blades and a protective cover, ensuring it’s completely safe for little fingers. It also operates quietly, so it won’t disturb your baby’s sleep or nap time.
Can I use it on my stroller or cot?
Yes! The flexible tripod legs allow you to clip, wrap, or stand your Luxe AirBuddy™ anywhere on strollers, cots, car seats, or tables. It’s designed for total versatility, making it perfect for travel, park days, or bedtime at home.
How long does the battery last once it’s fully charged?
A full charge provides up to 8 hours of cooling comfort, depending on which of the 3 wind speeds you use. It also comes with a USB charging cable, so you can easily recharge it anywhere at home, in the car, or on the go.
Where are you located?
Our head office is located in Brisbane.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How do I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at shoplittlebabyme@hotmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.